Privacy Policy
Buck Matthews Designs LLC, doing business as The 23 Eleven ("The 23 Eleven," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.the23eleven.com or contact us to inquire about our services.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit your information through our forms.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you submit our consultation request form or contact us directly. This may include your first and last name, email address, phone number, and the nature of the service you're inquiring about.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by your browser or our hosting infrastructure, including your IP address, browser type and version, the pages you visit, and the date and time of your visit. We do not currently use analytics tracking software or advertising pixels. If this changes, this policy will be updated to reflect it.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your consultation request or inquiry
- To communicate with you about your project, timeline, and pricing
- To deliver services you have engaged us to provide
- To send follow-up communications directly related to your inquiry
- To improve our website and service offerings
- To comply with applicable laws and legal obligations
We will not use your information to send unsolicited marketing emails unrelated to your inquiry without your consent.
3. How We Share Your Information
We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted vendors who assist us in operating our website or conducting our business (such as email service providers or project management tools), provided they agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: If our business is sold or merged with another entity, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to maintain our business records, and to comply with legal obligations. If you request deletion of your information, we will honor that request unless we are required by law to retain it.
5. Cookies
Our website may use essential cookies to ensure basic functionality. We do not currently use tracking cookies, advertising cookies, or third-party analytics cookies. You can control cookie settings through your browser preferences. Disabling cookies should not affect your ability to use our site.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
7. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us using the information below.
10. Nevada Residents
Nevada law (NRS 603A) gives Nevada consumers the right to opt out of the sale of their personal information. We do not sell personal information. If you have questions about this, please contact us.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Buck Matthews Designs LLCDBA The 23 Eleven
Email: the23eleven@gmail.com